Returns Policy

Returns Policy 

We want you to be happy with  a product you have purchased. However should you wish to return it to us please follow the steps below

  • Step 1 – Contact us by phone or email to tell us  why you wish to return a purchase. Please provide full details and invoice number. You have up to 14 days from the day you received it to tell us.  

  • Step 2 – Re  pack using the original packaging Please let us know if you have disposed of it. 

  • Step 3 – Arrange collection and delivery to our depot. (Remember loss or damage to the goods are your responsibility whilst in your care) therefore it is essential that you insure it use a tracking and signed for service. To make things easier for you we have a return carrier service and we will be  happy to arrange this and provide you with a quote.  If you opt for this service, the cost will be deducted from your refund. You may return the items yourself to our depot by prior arrangement

  • Step 4 – Once received we will need to check them over for any damage or items missing.  Charges will be made for missing items; damages made by  use or undertaking authorised repairs. please note that  goods bought  at our premises  after a full assessment and test drive are not subject to distance selling regulations

  • Step 5 – We will then discuss  a refund which will be within 14 days from when the goods were received by us

For faulty goods or delivery errors we will  pay the carriage costs.